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Air Conditioning Repair Service: 11 Ways to Tell You've Hired the Right Experts

air conditioning repair serviceYour heating and cooling (HVAC) system is a fundamental component of your home. It’s also one that you will typically spend more to purchase, install, and maintain than almost any other part of your home. It just makes sense that you want to hire the best professionals you can. But how to decide on the best pros for you? Here are some tips to help make sure you’re hiring the right experts.

Reputation and Reliability

A major factor to consider when choosing a top air conditioning repair service is to research their reputation and reliability. These can often be determined by the length of time the company has been in business and the range of services they offer. Among the questions you’ll want to ask are:

  • What services do they offer? For example, some companies may install but not offer annual inspection and maintenance. Many homeowners find hiring a full-service company is both convenient and reassuring.
  • How long have they been in business? The HVAC business is competitive. Companies that have been around a long time often have a good track record of service and reliability.
  • Are they bonded and insured? Do they have liability and worker’s compensation insurance? You’ll want to be sure you’re protected in case of any unforeseen accidents.
  • Do they guarantee their work? Find out the details, like what’s covered by their guarantee — parts and service? just parts? — and for how long.
  • Do they have a brick and mortar office? Someone who actually answers the phone? Nothing is more frustrating than not being able to reach your pros when you have questions or concerns.
  • Do they offer 24/7 emergency service? You’ll definitely want this service in case your heat goes out in the middle of winter or your AC is on the fritz in 90-degree weather!

Training and Expertise

Make sure that the company you’re thinking of hiring has the right training and experience for the jobs you need done. For example, a company that is top-notch servicing gas furnaces may not be the best match if you have an electric system. Similarly, different brands of equipment can require very different skills and knowledge to handle effectively. Here are some leading questions to ask about their technicians’ training, certification, and experience.

  • Do they specialize in a particular type of equipment (gas, electric, water)?
  • Are there specific brands they do or do not service?
  • Do they have specific training and experience with your system?
  • Are they NATE certified?
  • If you’re buying a new system, what manufacturers do they work with? Are they factory certified to work on those products?

Recommendations, Referrals, and Help with Your Online Research

Talk to friends, family, and neighbors about the HVAC pros they’ve used and what their experiences were. This is often a good place to start, but keep in mind that your system and needs may vary from those of your friends and family. A great resource for locating a reputable, reliable HVAC pro in your area is our convenient dealer locator.

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